Privacy Policy
How we collect, use, and protect your information.
Last Updated: May 2026
Introduction
The Airline Dispatchers Federation ("ADF," "we," "us," "our") operates the website dispatcher.org. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and services.
By using our website or becoming a member, you agree to the collection and use of information as described in this policy.
Information We Collect
Information You Provide
When you register for membership or create an account, we collect:
- Name, email address, and login credentials
- Mailing address (street, city, state, country, postal code)
- Phone number
- Employer name and professional role
- FAA Aircraft Dispatcher Certificate number
- Profile picture (optional)
- Volunteer interests and skills (optional)
Through your use of the site, you may also provide:
- Forum posts and community contributions
- Event registration details
- Scholarship application materials, including uploaded documents
- Contact form messages
- Newsletter subscription preferences
Information Collected Automatically
When you visit our website, we automatically collect:
- Session data: We use cookies to maintain your login state and protect against cross-site request forgery (CSRF). See our Cookie Policy for details.
- IP address and browser information: Collected when you submit contact forms or subscribe to newsletters, for spam prevention and security purposes.
Payment Information
All payment processing is handled by Stripe. We do not store credit card numbers, bank account details, or other sensitive financial information on our servers. We do store Stripe customer and subscription identifiers to manage your membership billing.
How We Use Your Information
We use the information we collect to:
- Manage your membership account and provide member services
- Process membership dues and event registration payments
- Verify professional credentials (e.g., FAA certification)
- Send transactional emails (account confirmations, payment receipts, membership reminders)
- Deliver newsletters and publications you have subscribed to
- Facilitate community features such as forums and the jumpseat network
- Process scholarship applications
- Respond to your inquiries via contact forms
- Maintain the security and integrity of our website
Third-Party Services
We use the following third-party services that may process your data:
- Stripe — Payment processing for membership dues and event registrations. Stripe Privacy Policy
- Postmark — Transactional email delivery. Postmark may track email delivery status (bounces, opens) for service reliability. Postmark Privacy Policy
- Google Places API — Address autocomplete on the registration form. Google Privacy Policy
- Google Fonts — Web fonts loaded from Google servers. Google Privacy Policy
- Cloudflare — Website security and performance. Cloudflare Privacy Policy
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Data Retention
We retain your personal information for as long as your membership account is active or as needed to provide you services. If you cancel your membership, we retain your account data for a reasonable period to support reinstatement requests and comply with our legal obligations. Payment records are retained as required by applicable tax and financial regulations.
Your Rights and Choices
You have the right to:
- Access your data: Logged-in members can view their stored personal information at /member-data/.
- Update your information: You can update your profile information at any time through your account settings.
- Manage email preferences: You can update your newsletter and publication subscriptions through your account settings or by using the unsubscribe link in any email.
- Request data deletion: You may request deletion of your personal data by contacting us at [email protected]. We will process your request in accordance with applicable law.
- Request data export: You may request a copy of your personal data by contacting us at the email above.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encrypted connections (HTTPS/TLS), secure password hashing, and access controls. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
International Members
ADF serves aviation professionals internationally. If you are located outside the United States, your information will be transferred to and processed in the United States. By using our services, you consent to this transfer.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify members of material changes via email or a prominent notice on our website. Your continued use of the site after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Airline Dispatchers Federation
Email: [email protected]
Web: dispatcher.org